At QwikSkills.com, we strive to provide our customers with high-quality online courses and excellent customer service. We understand that there may be instances where a customer may need to request a refund, and we are committed to resolving such requests in a fair and timely manner.
We offer a 30-day refund policy for our online courses and a 10-day refund policy for our platform usage. To be eligible for a refund, you must request it within timeframe of your purchase date. If the time has passed since your purchase, we are unable to offer you a refund.
To be eligible for a refund, you must also meet the following criteria:
- 1. You have not completed more than 20% of the course content.
- 2. You have not downloaded any course materials or resources.
- 3. You have not used any lab coins more than 50.
- 4. You have not earned a certificate of completion for the course.
Please note that some courses may have specific refund policies or terms and conditions, which will be clearly stated on the course page.
To request a refund, please contact our customer support team by sending an email to [email protected]. In your email, please include the following information:
We will review your request and respond to you within 5 business days. If your refund is approved, we will process it as soon as possible and notify you by email.
Please note that it may take up to 10 business days for the refund to appear in your account, depending on your bank or credit card company’s policies.
Please note that the following items are not eligible for a refund:
If you have any questions or concerns regarding our refund policy, please feel free to contact us at [email protected]. We are happy to assist you in any way we can.